Customer service and faith clash at registers
Some Muslim cashiers at Target refuse to handle pork, setting off another debate over the place
of religion in society.
By Chris Serres and Matt McKinney
Star Tribune staff writers
Beryl Dsouza was late and in no mood for delays when she stopped at a Target store after work
two weeks ago for milk, bread and bacon.
So Dsouza was taken aback when the cashier -- who had on the traditional headscarf, or hijab,
worn by many Muslim women -- refused to swipe the bacon through the checkout scanner.
"She made me scan the bacon. Then she opened the bag and made me put it in the bag," said
Dsouza, 53, of Minneapolis. "It made me wonder why this person took a job as a cashier."
In the latest example of religious beliefs creating tension in the workplace, some Muslims in the
Twin Cities are adhering to a strict interpretation of the Qur'an that prohibits the handling of pork
products.
Instead of swiping the items themselves, they are asking non-Muslim employees or shoppers to
do it for them.
It has set off a firestorm of comments -- more than 400, as of Tuesday evening -- on the Star
Tribune's community blog, www.buzz.mn. People called the newspaper from as far as Tokyo to
voice their opinion.
It remains unclear how many Muslim cashiers in the Twin Cities are declining to ring up pork
sales.
Immigrants help fuel debate
The Twin Cities area has become a hotbed for such conflicts because of its burgeoning
population of Somali immigrants, many of whom are orthodox Muslims. Last year, Somali
cabdrivers at the Minneapolis-St. Paul International Airport attracted national attention when
some refused to carry passengers toting alcohol.
Dr. Shah Khan, a spokesman for the Islamic Center of Minnesota in Fridley, said the Somali
Muslim community is divided between those who believe it is wrong only to eat pork and more
orthodox Muslims who believe the prohibition extends to selling, touching or handling the meat.
He urged people to remember the extraordinary adjustments many Somalis have made in coming
to the Twin Cities. "Many of these people are refugees. They may have been tortured. And they
came here having never held a book in English," he said. "They're already adapting to our
society. We need to adapt to them, too."
Target released this statement in response: "Providing guests with consistently fast checkouts is a
key, fundamental part of our business and our guest service commitment. As always, we continue
to explore reasonable solutions that consider the concerns of team members while ensuring that
we maintain our ability to provide the highest level of guest service."
Eden Prairie-based Supervalu, the nation's third-largest supermarket chain and the parent
company of Cub Foods, moves new employees into jobs that don't interfere with their moral
beliefs, said Haley Meyer, a company spokeswoman.
Retailers have accommodated other religious groups over the years. In the Twin Cities, these
include those who don't want to sell lottery tickets or work on Saturdays, said Bernie Hesse, local
organizer for United Food and Commercial Workers Union Local 789. Supermarkets in
particular have been good about recognizing their employees' religious observances, he said.
"If we ever get to the point of selling wine in grocery stores, I imagine some folks will be
excused from doing that," Hesse said.
Under the Civil Rights Act of 1964, employers are required to make reasonable accommodations
for a person's religious practices if it doesn't impose an undue hardship.
A customer's personal preferences is usually not a factor in deciding whether a religious practice
is protected in the workplace, noted Khadija Athman, national civil rights manager for the
Council on American-Islamic Relations in Washington.
In most cases, a cashier should be able to call over another cashier who can scan a product and
the shopper shouldn't be inconvenienced, Athman noted. "If the employee is rude and gasps at
the sight of pork, then it's a different situation," she said.
Jonathan Sigelman, a local attorney, said he wasn't bothered when a cashier called for assistance
after he showed up at the checkout lane with a package of turkey bacon. He explained to the
cashier that turkey bacon did not contain pork, and the cashier agreed to scan it.
"It might have delayed my purchase 15 seconds at the most," Sigelman said.
Cabs are different from stores
Some legal experts said cashiers who avoid pork in a checkout line are different from taxi drivers
at the airport who refuse customers carrying alcohol. "I think in general we expect taxi drivers to
pick up all fares," said Eric Janus, the vice dean of William Mitchell College of Law. "That's part
of what it means to be a taxi driver."
A supermarket cashier, on the other hand, is not under the same legal obligation to serve all
customers, though the store may be. As long as another cashier is available to serve the customer,
there should be no problem, said Janus.
The cashiers' example holds a similar legal ground to pharmacists who refuse to dispense birth
control or morning-after pills, a practice that has led to differing legal opinions in some states as
many legislatures decide to take on the issue.
"It gets a little more difficult in the pharmacy world if you're dealing with a 24-hour pharmacy
and the only pharmacist on duty is refusing to fill prescriptions," said Stephen Befort, a professor
at the University of Minnesota College of Law.
Some people see the Muslims' actions as evidence of an unwillingness to adapt to the American
workplace, and to the society as a whole.
"It's about one ethnic group imposing its own beliefs on the rest of us," said Manny Laureano, 51,
of Plymouth, who plays trumpet for the Minnesota Orchestra. "It goes against the whole idea of
this country as different groups of people who came together to create a single culture."
cserres@startribune.com 612-673-4308 mmckinney@startribune.com 612-673-7329